FAQ
What people ask,
answered plainly.
The questions restaurant owners ask us most, with honest answers. If you cannot find what you are looking for, fill in the form and we will get back to you the same day.
Pricing
Is the POS system really free? Will charges appear later?
Yes, it is free with no time limit. We set no upper limit on the number of tables, staff, products or warehouses. We charge no setup fee, monthly subscription or licence fee. Our only source of income is the transaction commission taken when a guest pays by QR: a percentage rate per transaction plus a fixed fee of ₺0.50.
How much is the commission and what is it applied to?
The commission rate starts at 1% and is applied per transaction, only when the guest pays by QR. No fee at all is charged on cash and card takings. The rate is agreed according to the volume of the business.
Can I use only the POS system and not the payment infrastructure?
No. JustQr is an integrated platform that brings the order and QR payment processes together in a single flow. These two services cannot be used independently of each other.
Is there a contract term or cancellation fee?
There is no minimum term. You can stop using it whenever you like; no cancellation fee applies. Because the POS system is free, you pay nothing during a period in which you do not use it.
Can I start without giving credit card details?
Yes. You do not need to enter a payment method to open an account and use the POS system. Card details are asked for only when a guest pays by QR, on the guest's own phone.
Setup and Hardware
Do I need to buy a special POS device?
No. It runs on any device with a browser: tablet, phone, laptop or desktop computer, touchscreen POS PC. You can start with the devices you already have.
How long does setup take?
About 10 minutes. The account is created, the menu is entered (you can upload your existing menu in bulk), tables are defined and QR codes are generated. Our support team stays with you during setup.
Will my existing receipt printer work?
Printers connected to your local network are supported. A small bridge application installed on the computer at the till passes the receipt to the printer; the cloud server never connects to your printer directly. This means you never have to expose your printer to the internet. If you are unsure about your printer model, we check it together before setup.
What happens if the internet goes down?
The interface clearly reports the loss of connection. Receipts that cannot reach the printer are queued and printed in order once the connection returns. When the connection is back, data is synced automatically; protection against recording the same transaction twice is always active.
QR Payment
Does the guest need to download an app?
No. Scanning the QR code on the table with the phone camera is enough; the bill opens directly in the browser. There is no need to create an account or register either.
How is the bill split?
There are three methods: the guest can select the items they ate one by one, can split the bill evenly with the table or can type the amount they want to pay. After each payment the remaining amount is recalculated.
What if two people at the table select the same item at the same time?
When one guest selects an item, it locks instantly on everyone else's screen. The lock is applied as an indivisible operation; even if two people try at the same moment, only one gets it. The same item can never be paid for twice.
Can guests leave a tip?
Yes. The guest can pick a preset percentage or type their own amount. The tip is never mixed into revenue; it is recorded as a separate line and can be reported per staff member. The tip left also appears in the confirmation window shown to staff after payment.
Does the table close automatically once payment is complete?
No, and that is a deliberate choice. When payment finishes, a confirmation window opens for the staff: the table is checked, and then Confirmed — Close Table is tapped. If the system closed the table by itself, it would look empty while the guest is still sitting there and the flow of service would break. The money has been collected either way; the confirmation only closes the table's service status.
How does the server find out about the payment?
The table card changes by itself: when the guest opens the payment screen it becomes Paying by QR, and once payment is complete, Paid by QR appears. There is no need to refresh the page or wait for a notification; the update happens in under a second. Who paid how much and the remaining amount are also shown on the table.
If the guest abandons the payment, does the table stay locked?
No. If the payment does not complete, the table returns to its previous state by itself; staff do not have to correct anything manually. If a partial payment was made, the table stays in the Paying by QR state and the remaining amount is shown.
When does the money collected reach my account?
Payments are taken through iyzico, a licensed payment institution, and transferred to your business account according to iyzico's settlement terms. The exact settlement period is stated in your contract.
Security
Are customers' card details stored by you?
No. The card number and security code are not stored in our system. Payment is taken through iyzico, a licensed payment institution certified to PCI DSS Level 1; we keep only a reference to the transaction.
Can my staff perform actions they are not authorised for?
Every staff member has their own account and PIN. Sensitive actions such as discounts, cancellations, complimentary items and viewing reports are authorised separately. These actions are recorded with who did them, when, and for how much.
Could my data get mixed up with other restaurants?
No. Each business's data is kept in its own space and queries are scoped by account identity. One business's data cannot be reached through another.
Can the same payment be charged twice?
No. If the connection drops or the guest presses the button twice, an integrity check prevents the same payment from repeating. Collecting more than the table's total balance is also blocked.
Usage
I have more than one warehouse, or I share mine. Can I see them in one place?
Yes. Products in every warehouse you can access appear on one screen, in one list; you can filter by product name, warehouse and stock status (out of stock, critical, sufficient). A warehouse can be yours alone or shared with another business: you generate an invite code and decide the other side's permission level (view, goods receipt, management).
How do I move my existing menu into the system?
You can enter your menu in bulk as categories and products. Our support team helps you with this step during setup; sharing the menu list you already have is enough.
Are the QR menu and QR payment the same thing?
No, they are two different things. The QR menu lets the guest see the menu on their phone. QR payment lets them see the bill and pay with their phone. Both are in the system and can be used together or separately.
Which reports can I see?
Sales, products, table turnover, server performance, cancellations, stock consumption, supplier purchases, period comparison and tip reports. The end-of-day Z report is available too.
If Your Question Is Not Here
Ask us and we will answer
We grow this page with the real questions we receive. If something is on your mind, write to us; we will get back to you and add the answer here.
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Setup takes about 10 minutes. We do not ask for a credit card, and there is no commitment.